Productive IT Management Insights

3 reasons to consider a career in technology on National Techies Day

We live in an age of amazing technological achievements. A career in Information Technology, in particular, can be an amazing experience and career for many. Today is National Techies Day, a day to celebrate those in the broad field of technology...

Video: Actionable Integration: ServiceNow to Altiris (available on Fuji)

THE CHALLENGE Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide...

Video: ServiceNow Lists Your Way: Filters, Breadcrumbs, and Personalized List Columns

How can you as a user can make minor changes to ServiceNow lists using Filters, Breadcrumbs, and Personalized List Columns so that you see exactly what you need to get your job done?

Video: Actionable Integration: ServiceNow to Altris - Seamlessly Deploy Ad-hoc Software Requests

Free Your IT to focus on what really matters to your business, while giving your end users the consumer e-commerce experience they’re accustomed to. Actionable Integration: ServiceNow to Altiris makes this possible with a tight integration...

Video: ITS Service Now Practice

Over the last few months, ITS has added more than 12 certified ServiceNow engineers, successfully completed multiple implementations and have dedicated trainers who are ITIL certified and ServiceNow approved. In addition to being one of only a...

Video: Symantec Endpoint Management to ServiceNow Integration

In this video, Aaron Hudson of ITS Partners will demonstrate how you can leverage the power of your existing Altiris infrastructure within the ServiceNow platform. As an endpoint management customer, you are likely to have valuable resource data...

Video: ServiceNow Asset Management Lab (2 of 2)

In the 2nd of 2 parts, the ServiceNow experts at ITS Partners will demonstrate the installation of the of the Software Asset Module in ServiceNow. This video includes basic installation, software compliance, software entitlements and software...

Video: ServiceNow Asset Management Lab (1 of 2)

The ServiceNow experts at ITS Partners will demonstrate the installation of the of the Software Asset Module in ServiceNow. This video includes basic installation, software compliance, software entitlements and software license types.

Video: Learn how to handle Symantec DLP incidents using ServiceNow or Symantec ServiceDesk.

One of the challenges in Symantec Data Loss Prevention is assignment and tracking of incidents. The system has a built-in workflow to handle basic escalation, but wouldn’t it be great if you could leverage your existing ticketing service desk...

Video: Active Directory User Management

The AD User Self-Update is a workflow project that allows organizations to more effectively manage their Active Directory environments. It allows for users within an organization to request changes be made to their AD accounts which will be...