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Productive IT Management Insights

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Video: How ServiceNow Security Operations Can Help Unify and Accelerate Your Incident Response

Despite major organizational investment in security and vulnerability management toolsets, surveys and studies everywhere show that companies are still taking too long to respond to important signals from all of these. Oversights of too much...

Ready, Set, Automate Security Response!

Not so fast. First let me say that I am an accomplished lifetime angler, deeply connected with the technical requirements, science and art that apply in various types of fishing. I have fished in over half of the country, instructed clinics, built...

Securing the "loose change" in Symantec DLP

Comprehensive, business-focused DLP programs achieve greater risk reduction by integrating Symantec DLP into their existing security program and leveraging the software to promote enterprise-wide initiatives that drive cultural change across the...

Why you need to upgrade to Oracle 12c NOW if you are running Symantec DLP

Many know that Oracle is the "Fort Knox" of the Symantec DLP system backend, but if you aren’t the DLP admin, you may not know that you need to upgrade it NOW. On May 31st, 2018, Symantec released a technote with details on the planned support for...

How Lots-to-Lose Used Automatic Task Assignment with ServiceNow

  THE STICKING POINT: Lots to Lose Inc. was losing time manually assigning tasks to people for each step of the incident response process. Even with a standard, codified response process, it was difficult to find resources with capacity to do the...

How Lots-to-Lose Automated Incident Prioritization with ServiceNow

  THE LEAKY FAUCET: Manually prioritizing incidents was time-consuming and required a highly-experienced security analyst to get right. Some incidents pose serious threats to the security of Lots to Lose Inc., others not as much. Recognizing high...

How Lots-to-Lose aggregated incident and threat data with ServiceNow

  THE HORNET'S NEST: Security analysts were spending too much time monitoring and correlating incident data from multiple tools. Lots-to-Lose, Inc. already had several tools for incident detection, but many of the tools had their own siloed console....

How Lots-to-Lose Leveraged ServiceNow's SLA Engine

  THE SPILLED MILK: Critical incidents weren’t being resolved with the necessary speed and urgency, due to a lack of accountability between teams. At Lots to Lose, Inc., the security, and IT teams didn’t always agree on the urgency of incident...

How Lots-to-Lose leveraged ServiceNow to Automate Incident Reporting

  THE SQUEAKY WHEEL: Generating reports took excessive amounts of time due to missing or outdated documentation that had to be chased down. Detailed documentation was not a priority at Lots to Lose, Inc. No one wanted to do it; it was tedious and...

Video: So long DLP... Hello Insider Threat

DLP means so much more than it did 10 years ago.