Productive IT Management Insights

Ready, Set, Automate Security Response!

Not so fast. First let me say that I am an accomplished lifetime angler, deeply connected with the technical requirements, science and art that apply in various types of fishing. I have fished in over half of the country, instructed clinics, built...

Video: ServiceNow Security Incident Response: Symantec and Splunk Demo

Get a glimpse into what Security Operations can do to unify and accelerate your response, getting even more value out of the platform. ServiceNow customers are starting to change the game in “operationalizing security” by extending their leading...

How Lots-to-Lose Used Automatic Task Assignment with ServiceNow

THE STICKING POINT: Lots to Lose Inc. was losing time manually assigning tasks to people for each step of the incident response process. Even with a standard, codified response process, it was difficult to find resources with capacity to do the...

How Lots-to-Lose Automated Incident Prioritization with ServiceNow

THE LEAKY FAUCET: Manually prioritizing incidents was time-consuming and required a highly-experienced security analyst to get right. Some incidents pose serious threats to the security of Lots to Lose Inc., others not as much. Recognizing high...

How Lots-to-Lose aggregated incident and threat data with ServiceNow

THE HORNET'S NEST: Security analysts were spending too much time monitoring and correlating incident data from multiple tools. Lots-to-Lose, Inc. already had several tools for incident detection, but many of the tools had their own siloed console....

How Lots-to-Lose Leveraged ServiceNow's SLA Engine

THE SPILLED MILK: Critical incidents weren’t being resolved with the necessary speed and urgency, due to a lack of accountability between teams. At Lots to Lose, Inc., the security, and IT teams didn’t always agree on the urgency of incident...

How Lots-to-Lose leveraged ServiceNow to Automate Incident Reporting

THE SQUEAKY WHEEL: Generating reports took excessive amounts of time due to missing or outdated documentation that had to be chased down. Detailed documentation was not a priority at Lots to Lose, Inc. No one wanted to do it; it was tedious and...

How Lots-to-Lose leveraged ServiceNow to unify communication

THE WILDFIRE: Analysts wasted time copying and pasting incident data from tools, spreadsheets and emails just to move resolutions along. Different cultures, methodologies, and software platforms across siloed teams created major obstacles to...

How Lots-to-Lose improved incident response times with ServiceNow

THE HEADACHE: Rework was a major problem. Each security analyst at Lots-to-Lose, Inc. had their own process for resolving incidents. Lots-to-Lose, Inc. had a mature process for detecting and prioritizing incidents. The problem was those incidents...

You’ve Got 99 Problems and Structured Incident Response Ain't 1

Organizations have undoubtedly invested in a myriad of detection and protection tools over the last decade, but are they reducing risk with all these tinker toys? It depends; some are checking the box for soft auditing, while others are working hard...