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Productive IT Management Insights

Video: Learn how to handle Symantec DLP incidents using ServiceNow or Symantec ServiceDesk.

One of the challenges in Symantec Data Loss Prevention is assignment and tracking of incidents. The system has a built-in workflow to handle basic escalation, but wouldn’t it be great if you could leverage your existing ticketing service desk...

Video: The ITS Advanced Search Tool For Symantec ServiceDesk

The ITS Advanced Search Tool For Symantec ServiceDesk

Video: Symantec ServiceDesk 7.5 - New and Enhanced Features

Custom Process Search - Workflow Designed by ITS Partners

ITS Announces KnowledgeBroker Partnership. ITS to offer KnowledgeBroker's Computer Support KnowledgeBases to Symantec/Altiris Help Desk Solution and Service Desk Customers.

LAS VEGAS, NV (April 6, 2009) ITS Partners, a professional services organization for the service-oriented management software manufactured by Symantec/Altiris announces a partnership with KnowledgeBroker computer support content KnowledgeBase...