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Productive IT Management Insights

Video: Learn how to handle Symantec DLP incidents using ServiceNow or Symantec ServiceDesk.

    One of the challenges in Symantec Data Loss Prevention is assignment and tracking of incidents. The system has a built-in workflow to handle basic escalation, but wouldn’t it be great if you could leverage your existing ticketing service desk...

Video: The ITS Advanced Search Tool For Symantec ServiceDesk

The ITS Advanced Search Tool For Symantec ServiceDesk

Video: Symantec ServiceDesk 7.5 - New and Enhanced Features

ServiceDesk 7.5 is available! Josh Brown, ServiceDesk expert for ITS, will show you what is new, what has changed & why now is a great time to consider ServiceDesk 7.5.

Custom Process Search - Workflow Designed by ITS Partners

Simple Custom Process Search and Advanced Custom Process Search are Symantec Workflow web form projects created by the ITS Partners Workflow team as custom integrations into Symantec ServiceDesk. Josh Brown, Workflow Engineer for ITS, discusses how...

ITS Announces KnowledgeBroker Partnership. ITS to offer KnowledgeBroker's Computer Support KnowledgeBases to Symantec/Altiris Help Desk Solution and Service Desk Customers.

LAS VEGAS, NV (April 6, 2009) ITS Partners, a professional services organization for the service-oriented management software manufactured by Symantec/Altiris announces a partnership with KnowledgeBroker computer support content KnowledgeBase...