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Video: Symantec ServiceDesk 7.5 - New and Enhanced Features

Josh Brown
November 27, 2012

ServiceDesk 7.5 is available! Josh Brown, ServiceDesk expert for ITS, will show you what is new, what has changed & why now is a great time to consider ServiceDesk 7.5.

 

We will also discuss many new features in the Incident Management Rule sets that is part of Process Automation. Process Automation rule sets allow you to make routing rules and notification triggered on Incident events. These are built in the portal and don't require workflow customization.

The new use of Service Queues, Data Mapping for Incident Location and Incident Category, and evoking a Workflow from an Incident Management Rule set are some of the feature we will also discuss during this webinar.

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