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Video: The ITS Advanced Search Tool For Symantec ServiceDesk

Dan Koedoot
April 12, 2013

The ITS Advanced Search Tool For Symantec ServiceDesk

 

 

The ITS ServiceDesk Search Bundle is a set of tools which enables easier and more granular searches in the Service Desk Process Manager portal. It consists of three separate projects which allow for different types of searches. The tools are separate pieces, which can be installed separately and run individually by customers:

  1. Process Search – Adds ability to execute ad-hoc searches of tickets by text or by contact.
  2. Process Search Advanced – Adds ability to execute ad-hoc searches of tickets by text, contact, assignment, status, priority, and other discrete fields on Service Desk tickets.
  3. Quick Ticket Search – a small bonus tool which enables quick searches based on ticket ID/number.

 

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