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Senior Systems ITAM Consultant

CONTACT ERIC

Eric is a graduate of Grand Valley State University with a Bachelors of Science in Information Systems. He has had eight years working experience in the Information Technology field. He holds several certifications from Microsoft to Symantec and he specializes in IAITAM Consulting with a background in Endpoint Management. Eric has had consulting experience in various industries encompassing Manufacturing, Restaurant, Education, Health Care, Government, and Real Estate. His experience is primarily implementing the Symantec IT Management Suite which includes Client Management, Server Management and IT Asset Management. He has done multiple engagements upgrading and/or migrating current systems to the latest Symantec Management Platform environment. Eric is well versed in Patch Management, Software Delivery, PC Anywhere, Inventory and Deployment Solutions. He has successfully completed several Windows 7 and 8.X Hardware Independent Imaging engagements. Eric continuous to grow his experiences and certifications within IAITAM.

A Few Accomplishments

• Consulted with over 40 public and private customers from almost every sector to perform Designs, Implementations and Health Checks.
• Implemented Symantec’s Endpoint Management Solution which includes Client, Asset, Server and Mobile on various small to large enterprises while maintaining customer expectations and scope creep.
• Delivered a unique consulting experience via remote and onsite up to 90 percent travel via Sunday through Friday.
• Leveraged automation capabilities of the tool to build notification for over/under utilization of License Counts, License Expiration, and new purchase orders for better asset control.
• Experienced to customization efforts to adapt ITAM technology to meet the client requirements for custom attributes for Configuration Items and Assets, as well as in building integrations from external data sources.
• Provided industry examples of Imaging, Patch and Software Lifecycles in order to create a unique process that would increase the amount of control over images, Patches and Software being deployed by the tool.
• Created detailed documentation support of the tool implementation, as well as reference and ‘how-to’ guides. Instructed live demos of the platform in front of all levels of IT for educational and informational purposes.
• Managed over a combined total of three hundred thousand endpoints including servers, clients and mobile devices.
• Delivered over 20 weeks of services in a single Engagement Designing, Implementing and Configuring IT Management Suite.

Applications Experience

• Symantec Management Platform
  • Altiris Client Management Suite
  • Altiris Asset Management Suite
• Microsoft
  • Office
  • IIS
  • Operating Systems
  • Hyper-V
• ServiceNow
  • Asset Management
• LANDESK
  • LANDESK Management Suite
  • LANDESK ServiceDesk
  • Asset Central
• Scripting
  • SQL
  • Batch

Enterprise Consulting Experience

• System Management
  • Discovery and Inventory
  • Patch Management
  • Operating System Deployment
  • Software Deployment
• Asset Management
  • Hardware Asset Management
  • Software Asset Management
  • Process Documentation
  • IAITAM

Certifications

• Symantec
  • Symantec Technical Specialist-Management Platform
  • Symantec Technical Specialist- Client Platform
  • Authorized Symantec Consultant
• Microsoft
  • MCTS: Windows 7 and Office 2010 Deployment
  • MCPS: Microsoft Certified Professional
• ServiceNow
  • Certified System Administrator
• IAITAM
  • Certified Asset Management Professional-CAMP
  • Certified Hardware Asset Management Professional-CHAMP
  • Certified Software Asset Management-CSAM
  • Certification in IT Asset Disposition-CITAD
  • Certified Mobile Asset Manager-CMAM
  • Certified in IT Asset Disposition-CITAD
• ITIL
  • Foundation v3
• Scrum Alliance
  • Certified Scrum Master

Altiris Engineer

CONTACT CHRIS

Chris graduated with a degree in Electronics Engineering and has spent 17 years working in Information Technology. Before joining ITS Partners, Chris was the Backline Engineer for Workflow, Servicedesk, and Deployment Solution with Symantec. During this time he worked directly with Development on changes and enhancements needed to improve the products especially Workflow and Servicedesk, and suggested code and flow changes that would improve the process. Code level troubleshooting both IIS, C#, ASP, Java, SQL troubleshooting was required on a daily basis. Chris has a strong background in many area of IT infrastructure, including Hardware, software, OS(windows, linux, and MAC). Chris also has strong knowledge of Virtual management and deployment.

A Few Accomplishments

• Educated customers and partners at various events such as ManageFusion on Deployment Solution and hardware management including physical ad virtual systems.
• Helped Numerous Symantec customers implement and customize workflow, Servicedesk, and Deployment solution, including coding and scripting and procedural processes.
• Built a process for a Government contractor to deploy 5000 VMWARE ESX 4 servers, bare metal to full ESX 4 HOST OS.
• Trained all the Symantec Support team both US and Estonia employees in Workflow and Servicedesk.
• Created installation and troubleshooting procedures now used on the Symantec KB system and is the basis for ITS Partners standard procedures.
• Developed a Time tracking system in C#/ASP that saved the company thousands of dollars in monthly charges to a 3rd party vendor for monthly charges. This process integrated Asset Management for Support Contracts; Weekly Entry for contract to track the amount of time spent working with the customer. Created Numerous custom reports that were used for both support and Sales all done in c#/ASP coding
• Rolled out Norton Antivirus Corporate edition, setup so that the main server received updates from the internet, passed down to remote servers and automatically updated all clients with latest Antivirus files
• Created a tracking system for the IS team that used a MYSQL Database and a C++ front end.
• Migrated over 600 objects from one Netware NDS tree to another existing tree. To do this Chris developed, through C++, a Client/Server tool that the users would interface with to cleanly migrate their login information and files.
• Created through C++ a tool for installing application to remote and non client users. This tool used the same image that was created for Novell Application Launcher (NAL).
• Was the first to successfully implement a full Netware 5.x environment with Novell Distributed Print Services (NDPS)
• Created other tools to help users more efficiently access the network, whether they were in the local office of around the world.

Applications Experience

• Symantec Management Platform
• Mac OSX
• Altiris
• SQL Enterprise Manger
• Microsoft Office
• Application Development
• Microsoft Windows
• Scripting
• VM Ware/Virtual Pc
• Cisco
• IIS
• ISA
• Mac OS X
• Microsoft Exchange
• Network Design
• Novell Hardware
• RedHat Linux/UNIX
• Wise Package

Enterprise Consulting Experience

• Altiris Service & Asset Management Suite
• Symantec Workflow Solution
• Altiris Deployment Server
• Altiris Server Management Suite
• Altiris Notification Server
• Altiris Service Desk
• Altiris Client Mangement Suite
• Hardware Independent Imaging
• Dell Management Console
• PC Anywhere
• Dell Client Manager
• Active Directory / Group Policy

Certifications

• ASC – Endpoint Management
• STS – Client Management Suite
• STS – Management Platform
• STS – Endpoint Protection

ITSM Automation Engineer

CONTACT DAN

Dan Koedoot is an Altiris Certified Professional and Engineer. He is proficient in Notification Server, Altiris Service Desk and Altiris Workflow Solution, and currently specializes in projects involving Workflow and Service Desk. He also has experience with Web application development and is proficient with both Windows desktop and server OSes and Microsoft Office suites. He currently focuses on Altiris Workflow Solution, in conjunction with Altiris Service Desk. Prior to joining the ITS team, Dan worked at a regional food distributor and performed various functions, including database and application development, desktop support and network administration.

A Few Accomplishments

• Performed in-depth Workflow and Service Desk training and knowledge transfer at a large Regional Hospital. Activities included Service Desk setup, in-depth training in Workflow and Service Desk, implementation of security groups, customization of Service Desk console, redesign and extension of underlying Workflow processes.
• Has done several Symantec Service Desk implementations, involving working with enterprise customers with specialized needs for customization within Incident, Change and Problem Management.
• Deployed Altiris Service Desk at Enterprise Accounting/Management customer; managed migration from Altiris Helpdesk 6.5 and implementation of new Service Desk features. Activities included overall project design, Workflow training and knowledge transfer, implementation of security groups, customization of Service Desk console, redesign and extension of underlying Workflow processes.
• Participated in limited Closed Beta for Altiris Service Desk, working in conjunction with the Service Desk development team to provide feedback and fixes for pre-release versions of Service Desk.
• Completed Workflow project for large Enterprise Customer utilizing integration with Notification Server, Deployment Server and Microsoft SQL Server. Set up a Workflow project that utilized several data sources to build reports on provisioned server details, including OS settings, hardware and BIOS settings, installed applications, and installed updates.
• Completed build of internal Workflow processes for Enterprise Customer including On-Board process and Hardware Request process. Activities for this project included working with the project sponsor to gather all requirements for the projects, design of Workflows and underlying databases, testing, and rollout to production.
• Designed, built and tested Workflow projects for use at a Property Management customer. Projects were designed to replace customer’s paper and ad-hoc processes for managing on-boarding of new employees, changes in status of existing employees, and ITSM change management.
• Completed Workflow builds for internal use at ITS. Projects involved building a framework for managing Technical Resource scheduling, a central application to enable ITS employees to track personal and corporate goals, and a central Portal to allow single sign-on to all ITS Workflow and other applications.

Applications Experience

• Altiris
• RedHat Linux/UNIX
• IIS
• Application Development
• Microsoft Windows

Enterprise Consulting Experience

• Altiris Sevice & Asset Management Suite
• Altiris Notification Server
• Altiris Client Management Suite
• Symantec Workflow Solution
• Altiris Service Desk

Senior Sales Engineer

CONTACT BRANDON

Brandon graduated with a degree in Information Technology from Florida State University and has spent nearly a decade working in Systems Management at various levels – from end-user roles to implementation, architect and pre-sales roles. Before joining ITS Partners, Brandon worked in higher education environments providing support, deploying and managing endpoints for University Administration. Since arriving at ITS, Brandon has dedicated his efforts to building a name for ITS in the Mobility Management realm and expanding the ITS knowledge base across various Endpoint and Mobility Management technologies, including Symantec and LANDESK product sets. In addition to managing Mobile Devices, Brandon has focused on assisting customers in building a solid foundation for Systems Management – particularly around Software Delivery and Patch Management. His skills and dedication help him to provide the best possible customer experience to past, present and potential ITS customers.

A Few Accomplishments

• Worked in coordination with Symantec to help develop architecture best practices for the Symantec Mobility solutions based on implementation experiences.
• Worked in coordination with Symantec to build best practices for SMP 7.x and 8.x upgrades.
• Decreased customer endpoint provisioning time from 3 hours to 1 hour by implementing Hardware Independent Imaging, reducing overall effort and cost of deployment.
• Decreased endpoint vulnerabilities and network utilization for customers by building a patch process to strategically deploy patches to thousands of endpoints based on their network location.
• Architected and implemented Symantec Altiris infrastructure, patch and software delivery processes for 8,000+ endpoint healthcare provider to replace Novell for application delivery and build a solid inventory foundation for the customer’s IT Asset Management program.
• Managed pre-sales and project support for successful SMP migration of 275,000+ endpoint healthcare provider.
• Provided pre and post-sales technical expertise for over 100 private and public customers, ranging from technical discovery and product demonstrations to architecture design, project scoping and management

Applications Experience

• Symantec
  • Altiris Client Management Suite
  • Altiris Server Management Suite
  • Symantec Mobility Suite
• Microsoft
  • Windows
  • Windows Server
  • Office
  • IIS
• LANDESK
  • LANDESK Management Suite
• Mac
  • OS X and OS X Server

Enterprise Consulting Experience

• Discovery and Inventory
• Patch Management
• Operating System Deployment
• Software Deployment
• Internet-Based Client Management
• Mobile Device and Application Management

Certifications

• Symantec (Endpoint & Mobility Management)
  • Authorized Symantec Consultant (ASC)
  • Symantec Certified Specialist (SCS)
  • Symantec Sales Expert (SSE/SSE+)
  • Symantec Technical Specialist (STS)

• LANDESK (Systems & Security Management)
  • Certified LANDESK Engineer (CLE)
  • Certified Sales Professional (CSP/CSP+)

Lead Architect, ITSM

CONTACT JOSH

Josh is an Altiris Certified Professional and Engineer. He is proficient in ServiceDesk Solution, Symantec Workflow Solutions, Deployment Server, Notification Server, Asset Management Suite, and Intel vPro technology. He also has experience with Cisco IOS, Linux OS, proficient with both Windows desktop and server OS’s, and Microsoft Office suites. Prior to joining the ITS team, Joshua worked at a private university and a regional financial institution in comparable information technology positions.

Summary of Experience

• 5+ years of ServiceNow Implementation Administration
• 10+ years of ServiceNow Application Development
• 20 years of IT Experience

Industry Experience

• Financial: 3 completed engagements
• Medical: 4 completed engagements
• Education: 2 completed engagements
• Manufacturing: 4 completed engagements
• Government: 2 completed engagements
• Retail: 2 completed engagements

Skills & Competencies

• JavaScript
• Transact SQL
• SQL Server
• SOAP Message Web Services
• RESTFul Web Services
• HTML and CSS
• ITIL v3
• Automating the Mundane
• Integrations
• Process Design and Translation

Applications

• Incident
• Change
• Problem
• Security Incident Response
• Vulnerability Response
• Custom Scoped Applications
• Service Catalog and Request
• Reporting Administration

Client Sampling

• ServiceNow Store Application Altiris Integration – Product Owner, Product Manager and Developer
• ServiceNow Store Application SCCM Integration – Product Owner, Product Manager and Developer
• ServiceNow Implementation Project Lead Implementer – Chemical Manufacturer
• Configuration Management Database Integrations for Fast Food Chain
• Automated Software Import Process for Pharmaceutical
• Automated Computer Vulnerability Process for Health Insurance Provider

Certifications

• ITIL v3 Foundations
• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Application Developer
• Microsoft Certified Technology Specialist
• IAITAM Certified Hardware Asset Management Professional (CHAMP)