Lead Architect, ITSM

CONTACT JOSH

Josh is an Altiris Certified Professional and Engineer. He is proficient in ServiceDesk Solution, Symantec Workflow Solutions, Deployment Server, Notification Server, Asset Management Suite, and Intel vPro technology. He also has experience with Cisco IOS, Linux OS, proficient with both Windows desktop and server OS’s, and Microsoft Office suites. Prior to joining the ITS team, Joshua worked at a private university and a regional financial institution in comparable information technology positions.

Summary of Experience

• 5+ years of ServiceNow Implementation Administration
• 10+ years of ServiceNow Application Development
• 20 years of IT Experience

Industry Experience

• Financial: 3 completed engagements
• Medical: 4 completed engagements
• Education: 2 completed engagements
• Manufacturing: 4 completed engagements
• Government: 2 completed engagements
• Retail: 2 completed engagements

Skills & Competencies

• JavaScript
• Transact SQL
• SQL Server
• SOAP Message Web Services
• RESTFul Web Services
• HTML and CSS
• ITIL v3
• Automating the Mundane
• Integrations
• Process Design and Translation

Applications

• Incident
• Change
• Problem
• Security Incident Response
• Vulnerability Response
• Custom Scoped Applications
• Service Catalog and Request
• Reporting Administration

Client Sampling

• ServiceNow Store Application Altiris Integration – Product Owner, Product Manager and Developer
• ServiceNow Store Application SCCM Integration – Product Owner, Product Manager and Developer
• ServiceNow Implementation Project Lead Implementer – Chemical Manufacturer
• Configuration Management Database Integrations for Fast Food Chain
• Automated Software Import Process for Pharmaceutical
• Automated Computer Vulnerability Process for Health Insurance Provider

Certifications

• ITIL v3 Foundations
• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Application Developer
• Microsoft Certified Technology Specialist
• IAITAM Certified Hardware Asset Management Professional (CHAMP)