Altiris Engineer

CONTACT CHRIS

Chris graduated with a degree in Electronics Engineering and has spent 17 years working in Information Technology. Before joining ITS Partners, Chris was the Backline Engineer for Workflow, Servicedesk, and Deployment Solution with Symantec. During this time he worked directly with Development on changes and enhancements needed to improve the products especially Workflow and Servicedesk, and suggested code and flow changes that would improve the process. Code level troubleshooting both IIS, C#, ASP, Java, SQL troubleshooting was required on a daily basis. Chris has a strong background in many area of IT infrastructure, including Hardware, software, OS(windows, linux, and MAC). Chris also has strong knowledge of Virtual management and deployment.

A Few Accomplishments

• Educated customers and partners at various events such as ManageFusion on Deployment Solution and hardware management including physical ad virtual systems.
• Helped Numerous Symantec customers implement and customize workflow, Servicedesk, and Deployment solution, including coding and scripting and procedural processes.
• Built a process for a Government contractor to deploy 5000 VMWARE ESX 4 servers, bare metal to full ESX 4 HOST OS.
• Trained all the Symantec Support team both US and Estonia employees in Workflow and Servicedesk.
• Created installation and troubleshooting procedures now used on the Symantec KB system and is the basis for ITS Partners standard procedures.
• Developed a Time tracking system in C#/ASP that saved the company thousands of dollars in monthly charges to a 3rd party vendor for monthly charges. This process integrated Asset Management for Support Contracts; Weekly Entry for contract to track the amount of time spent working with the customer. Created Numerous custom reports that were used for both support and Sales all done in c#/ASP coding
• Rolled out Norton Antivirus Corporate edition, setup so that the main server received updates from the internet, passed down to remote servers and automatically updated all clients with latest Antivirus files
• Created a tracking system for the IS team that used a MYSQL Database and a C++ front end.
• Migrated over 600 objects from one Netware NDS tree to another existing tree. To do this Chris developed, through C++, a Client/Server tool that the users would interface with to cleanly migrate their login information and files.
• Created through C++ a tool for installing application to remote and non client users. This tool used the same image that was created for Novell Application Launcher (NAL).
• Was the first to successfully implement a full Netware 5.x environment with Novell Distributed Print Services (NDPS)
• Created other tools to help users more efficiently access the network, whether they were in the local office of around the world.

Applications Experience

• Symantec Management Platform
• Mac OSX
• Altiris
• SQL Enterprise Manger
• Microsoft Office
• Application Development
• Microsoft Windows
• Scripting
• VM Ware/Virtual Pc
• Cisco
• IIS
• ISA
• Mac OS X
• Microsoft Exchange
• Network Design
• Novell Hardware
• RedHat Linux/UNIX
• Wise Package

Enterprise Consulting Experience

• Altiris Service & Asset Management Suite
• Symantec Workflow Solution
• Altiris Deployment Server
• Altiris Server Management Suite
• Altiris Notification Server
• Altiris Service Desk
• Altiris Client Mangement Suite
• Hardware Independent Imaging
• Dell Management Console
• PC Anywhere
• Dell Client Manager
• Active Directory / Group Policy

Certifications

• ASC – Endpoint Management
• STS – Client Management Suite
• STS – Management Platform
• STS – Endpoint Protection