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Automation Consultant, ITSM

CONTACT BEN TODAY

Ben is an Automation Consultant who specializes in ITSM.  While much of his work is focused on the ServiceNow platform, he also carries out discovery for and development of tool-agnostic business processes in areas including change management, asset management, and security/access management. His work in ServiceNow has centered around custom application development and the ITSM mainstays of request, knowledge, incident, problem, and change management.  This work includes the implementation of automation designed to fit the specific needs of his clients and their business processes, and the development of said processes if necessary.  His projects have varied in size from a few weeks and the implementation of one process, to more than 25 weeks and the implementation of more than 30 independent processes, and he is familiar working with a number of development ideologies.

Summary of Experience

• Three years of ServiceNow Implementation
• Two years of ServiceNow Application Development
• Two years of business process development

Skills & Competencies

• JavaScript
• ITIL v3
• Automation
• Business Process Development
• Request Management
• Knowledge Management
• ITSM
• Project leadership

ServiceNow Applications

• Incident
• Change
• Problem
• Knowledge
• Custom Scoped Applications
• Service Catalog
• Reporting Administration and Configuration

Certifications

• ITIL v3 Foundations
• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist

Solutions Architect

CONTACT RASMUS

Rasmus is a highly skilled and experienced enterprise IT professional with significant experience in large-scale infrastructure design and implementation. He has graduated with degrees in Computer Science as well as Business Administration (B.Sc & M.Sc). Rasmus has been assigned to Enterprise customers as well as small and medium size businesses.  He is an industry professional with more than 10 years of experience and recognition as an Microsoft System Center expert, Altiris Forum Advisor, as well as a Symantec Subject Matter Expert. Rasmus has experience as a consultant, customer and employee of Symantec, and possesses a unique ability to tailor architecture and solutions to closely align with customer needs.

A Few Accomplishments

• Architecture, design and implementation lead for a 35,000 node multinational company within the airline industry.
• Performed as a Subject Matter Expert within Symantec assisting in curriculum and exam development for the Altiris product portfolio as well as recognized as an Altiris Forum Advisor.
• Has helped numerous Symantec customers with underlying system and architecture issues to realize successful installations and usage of software
• Deep experience with Microsoft System Center Configuration Manager and System Center Operations Manager.
• Has implemented, consulted and supported customers with CMS, SMS and ITMS installs throughout his career.
• Architected and delivered capability for airline industry provider to deliver unmatched capability of virtualized application infrastructure.
• Provided Hardware Independent Imaging solutions to customers (and as customer himself) on DS 6.x and 7.x.
• Supported several CMS and AMS installations for customers in Fortune 500 companies.
• Experienced with customers of varying sizes between a few thousand up to around fifty thousand nodes and the various opportunities and challenges in these environments.

Enterprise Consulting Experience

• Microsoft System Center Configuration Manager
• Windows Server Administration
• Symantec Management Platform
• Microsoft System Center Operations Manager
• Server Management Suite
• Notification Server (Altiris)
• IT Analytics
• PC Anywhere

Applications Experience

• OSX & OSX Server
• Microsoft Office
• Network Design
• Scripting
• VMWare
• Symantec Management Platform
• Microsoft Windows
• RedHat Linux/Unix
• SMP Architecture
• IIS
• SQL
• ES X

Certifications

• ASC- Endpoint Management
• STS- Client Management Suite
• STS- Endpoint Protection
• STS- Management Platform
• STS- Technical Foundations Security Solutions
• ACE- CMS
• SCS- CMS
• ACE- SMP
• SCS-SMP

Senior ITAM Consultant

CONTACT RYAN

Coming from a Computer Information Systems background, Ryan Grutter’s ITAM Consultant role allows him to not only expand his knowledge in IT and Business processes, but to apply that knowledge in his every day work. Across every industry, Ryan enjoys meeting customers, learning about their problems, and making their life better by giving them the tools and advice to solve those problems.

A Few Accomplishments

• Implemented a customized Altiris Asset Management suite for a financial institution which streamlined their procurement process, saving tens of thousands in work hours.
• Experience working with over 50 organizations in regards to assessing, designing, implementing, remediating, and training around the Altiris IT Management Suite.
• Experience in managing an IT environment of over 300 users across 20 offices, including servers, workstations, phone systems, databases, and internal websites.
• Multiple projects implemented Altiris Client Management Suite with various international organizations, coordinating software deployment, imaging, inventory and patching on a global scale.
• Resolved numerous critical Altiris Client Management Suite issues onsite at one of the largest telecomm companies in Saudi Arabia.
• Implemented a complete Altiris ITMS system for a logistics company in Pittsburgh.
• Implemented an imaging solution at a military training organization in Pensacola which reduced their re-imaging time by over 50%.
• Provided extensive training on the Altiris Client Management Suite for a school system in the Atlanta area.
• Created custom Altiris security roles for a paper manufacturing company in western Canada.
• Assisted in assessing and designing ITAM processes at a medical research company in San Diego.

Enterprise Consulting Experience

• Symantec Management Platform
• PC Anywhere
• Notification Server (Altiris)
• IT Logistics/IMAC
• IT Analytics
• Hardware Independent Imaging
• MSI & SVS Packaging
• Deployment Solution
• Client Management Suite
• Barcode Solution
• Asset Management Suite (Altiris)
• Active Directory/Group Policy

Applications Experience

• Application Development
• IIS
• Mac OS (X, Server)
• Microsoft Office
• Microsoft Windows
• Network Design
• Scripting
• SQL
• Symantec Management Platform
• VM Ware

Automation Engineer

CONTACT TYLER

As an IT Automation Engineer, Tyler is able to effectively utilize his analytical and technical skills to provide solutions for businss requirements. His strong business background and ITIL training allows him to adequately communicate between business and IT functions with a common language. He is very familiar with SCRUM framework and methodology and actively uses it for many personal and company projects. Tyler is currently certified as a Certified Systems Administrator for ServiceNow. A large amount of his ServiceNow experience resides in custom application development.

Customer Success Manager & Director of Support

CONTACT NEIL

Neil Rogers is a Microsoft Certified Systems Engineer (MCSE) in Windows 2000 and Exchange 2000. He is an Altiris Certified Engineer and Professional with over ten years of consulting experience. In addition, Neil is involved in the Altiris Authorized Consultant (AAC) program. Other areas of certification are CCEA and CCA. Neil’s strength is working in a variety of environments where he is able to support and implement enterprise technology solutions.. His primary focus is process management with Altiris/Symantec Solutions in the enterprise business space, including Symantec Endpoint Protection and Data Loss Prevention. Neil has been with ITS since mid 2003.

A Few Accomplishments

• Implemented multiple Altiris Notification Server 7 upgrades.
• Asset and Client management with Helpdesk, integrating from a manual process to fully utilizing Altiris for all processes, in Automotive Tier 2 Company.
• Lead Engineer on a 20,000 computer implementation for a leading chemical development company. Neil was involved for 12 weeks on this project from design to rollout.
• Supported a 6000 seat implementation. Worked with departments to overcome challenges during various migrations including, server migrations, packaging and managing assets during a transition from local use of Altiris to global deployment of Altiris. Successful in implementing CMS, AMS, Server Management and Wise Package Studio for this particular client.
• Participated in a 6000 seat installation of TMS. Involved in a deep dive of Application Metering and pushing agents. Developed strategy and pushed to a sample group of computers on the network where multiple domains in a large medical facility.
• Implemented Helpdesk in an environment that had three instances of another helpdesk. The client desire was to be able to see tickets from other sources and have a common repository. Implemented first level routing and notification rules in preparation for an ERP system that was coming online.
• Project lead at retailer with 25,000 clients. Rollout client with asset design work. Prepared for a major rollout and fundamental change in focus in their stores, with 70% fewer resources needed per store rollout.
• Asset management in financial sector for contract management, CMDB.
• Custom work with ASDK to migrate software, packages, and asset information from previous management tools into Altiris Total Management Suite, saving at least 1500 man hours. Saved customer >$300,000 in automating of processes with deployment solution. Scripted windows 7 deployment with hardware independent installation, faster than current imaging process.

Application Experience

• Altiris SQL Enterprise Manger
• Microsoft Office
• Application Development
• Microsoft Windows
• Scripting
• VM Ware/Virtual Pc
• IIS
• Microsoft Exchange
• Wise Package
• RedHat Linux / UNIX

Enterprise Consulting Experience

• Altiris Service & Asset Management Suite
• Symantec Workflow Solution
• Altiris Deployment Server
• Altiris Server Management Suite
• Altiris Notification Server
• Altiris Service Desk
• Altiris Client Mangement Suite
• Hardware Independent Imaging
• Dell Management Console
• PC Anywhere
• Dell Client Manager
• IT Logistics / IMAC
• Active Directory / Group Policy
• MSI & SVS Packaging
• Symantec Data Loss Prevention
• Wise Package Studio