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Productive IT Management Insights

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Josh Bernson

Josh Bernson
Specialties: IT architecture modeling, process automation, technology assessment, starfighter piloting, video editing...
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Recent Posts

ITS Partners to Sponsor ServiceNow's Future of Work Tour

The Future of Work is a fascinating look at the trends shaping what’s next in the workplace. GRAND RAPIDS, Michigan - ITS Partners is excited to announce their sponsorship of ServiceNow's Future of Work tour taking place at the Ritz Carlton...

How Lots-to-Lose Used Automatic Task Assignment with ServiceNow

  THE STICKING POINT: Lots to Lose Inc. was losing time manually assigning tasks to people for each step of the incident response process. Even with a standard, codified response process, it was difficult to find resources with capacity to do the...

How Lots-to-Lose Automated Incident Prioritization with ServiceNow

  THE LEAKY FAUCET: Manually prioritizing incidents was time-consuming and required a highly-experienced security analyst to get right. Some incidents pose serious threats to the security of Lots to Lose Inc., others not as much. Recognizing high...

How Lots-to-Lose aggregated incident and threat data with ServiceNow

  THE HORNET'S NEST: Security analysts were spending too much time monitoring and correlating incident data from multiple tools. Lots-to-Lose, Inc. already had several tools for incident detection, but many of the tools had their own siloed console....

How Lots-to-Lose Leveraged ServiceNow's SLA Engine

  THE SPILLED MILK: Critical incidents weren’t being resolved with the necessary speed and urgency, due to a lack of accountability between teams. At Lots to Lose, Inc., the security, and IT teams didn’t always agree on the urgency of incident...

How Lots-to-Lose leveraged ServiceNow to Automate Incident Reporting

  THE SQUEAKY WHEEL: Generating reports took excessive amounts of time due to missing or outdated documentation that had to be chased down. Detailed documentation was not a priority at Lots to Lose, Inc. No one wanted to do it; it was tedious and...

How Lots-to-Lose leveraged ServiceNow to unify communication

  THE WILDFIRE: Analysts wasted time copying and pasting incident data from tools, spreadsheets and emails just to move resolutions along. Different cultures, methodologies, and software platforms across siloed teams created major obstacles to...

How Lots-to-Lose improved incident response times with ServiceNow

  THE HEADACHE: Rework was a major problem. Each security analyst at Lots-to-Lose, Inc. had their own process for resolving incidents. Lots-to-Lose, Inc. had a mature process for detecting and prioritizing incidents. The problem was those incidents...

Getting a small team of security ninjas to slice the amount of security incidents sent back for rework

Many organizations are beginning to see the value in an automated Security Incident Response system. By taking an organized approach to addressing and managing the daily threats or the aftermath of a security breach, you can significantly decrease...

Continue to free threat responder's time in new and unexpected ways with ServiceNow SecOps

The link between ServiceNow Event Management (EM) and ServiceNow Security Operations (SecOps)  isn’t being discussed much, but it’s a pretty big advantage for the customers who can take advantage of it! That is what we have discovered a couple of...