Lots-To-Lose, Inc. implemented DLP but after 36 months they still had not been able to reach Level 1 on the DLP maturity scale. ITS was brought in to help and we found they were dealing with a surge of false positives, the incident queue was not getting attention, and they hadn’t figured out how to access meaningful reports that showed the value of the solution.
A single breach could cost Lots-To-Lose, Inc. upwards of $5,000,000! That includes not only the direct losses from the lost or stolen data, but the indirect expenses associated with regulatory compliance and preventative measures. On top of all that, there would also be the immeasurable costs from the damage their brand and reputation would suffer.
False positives was the biggest problem at Lots-To-Lose. They were drowning in useless data because of a cacophony of alerts triggered by thousands of benign events.
When we assessed the DLP situation at Lots-To-Lose, Inc., we found a backlog of incidents that have not been opened or reviewed. This isn’t a surprise–the team didn’t have the right processes or diagnostics tools to review the alerts in an efficient way.
Lots-to-Lose, Inc. had several suites of sensors that were scanning multiple aspects of their enterprise network–from servers to endpoints, and everything between. All these sensors dropped their data into separate logs–all of which had their own interface. A plethora of DLP data was being constantly gathered, but there was no intelligent tool to gather it, understand it, and generate meaningful reports with it. Without the knowledge of what metrics mattered or how to make the data accessible, no one was able to prove to the upper management that the DLP system was actually doing anything useful or generating any return on investment.
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