Announcing ITS Jamf Integration v2.3 for Smarter Apple Management

Unlock No-Code Jamf Flows, Enhanced Role-Based Access, and More for Seamless Apple Device Management from ServiceNow.

We are excited to bring you the next generation of our ITS Jamf Integration!

Version 2.3.0 is focused on making it easier than ever to automate Jamf Remote Management Commands from ServiceNow by adding pre-built Jamf Flow Designer Actions and more granular roles so you can be selective about which ServiceNow users have access to each command. The Flow Actions make it so even your citizen developers can build out no-code Jamf Flows, like automatically locking Apple computers when they’re reported stolen and wiping Macbooks during HR offboarding/onboarding workflows.

This release is packed with new features and enhancements designed to streamline the User Experience of managing Apple devices from ServiceNow. As an Elite ServiceNow Partner and Independent Software Vendor, we certify our integrations with the ServiceNow Store to ensure performance and compatibility with each new ServiceNow release.

Whether you’re a seasoned ITS Jamf Integration pro or brand new to the integration, Version 2.3.0 is one you won’t want to miss. Check out the new features!

• Version 2.3.0: Release adds more granular role-based access controls, such as providing granular access to Remote Management Suite commands. Additionally, the ability to perform Remote Management Suite commands is now available as Flow Designer Actions, so you can easily integrate and perform these Actions into your automated Flows.
• New in Version 2.2.0: Release adds the ability to specify a Device Lock Message when sending a Device Lock Remote Management Command. The message is stored in the Remote Management History table, along with the lock code, target device, and ServiceNow user who initiated the request, to persist an audit trail. Customers have requested this feature, but it was previously not available in the API, so we are happy to finally be able to roll it out!

View the ITS Jamf Integration on the ServiceNow Store →

What is the ITS Jamf Integration?

ITS Jamf Integration allows you to integrate Jamf Pro with ServiceNow to enable your help desk and asset managers to manage your Apple device fleet remotely. Our Guided Setup and modern UI allow you to get up and running quickly to import Hardware and Software into the ServiceNow CMDB, automate Software Asset Management use cases like Software Metering/Reclamation, and perform Jamf Remote Management Commands from ServiceNow.