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The Case for Outsourcing your SecOps Implementation

Eric Roberts
July 13, 2020

Thinking about adopting ServiceNow SecOps tools? Here are three reasons you should hire someone to help you implement. 

Long story short, SecOps implementations are not easy. They are nuanced, multifaceted, interdepartmental, and are a complicated process when you get down to the details. After successfully guiding companies through many implementations over the last few years, we’ve mastered the art of SecOps overhauls.

Here are three reasons you should consider outsourcing your implementation:  


The biggest case for outsourcing your implementation is time savings. The SecOps and ServiceNow people at your organization are busy doing their jobs. They are busy managing the constant flow of incidents coming in and are working around the clock to handle them. They simply do not have the time to abandon their current responsibilities and dive headfirst into a full SecOps implementation. When you hire a third-party like ITS Partners, we work to focus your teams time towards education on the critical functions of SecOps and make sure their time spent on the implementation is only on those most critical decisions for your environment. We plan carefully during the scheduling portion of our implementations so that your essential functions can remain 100% focused on their jobs while we implement the SecOps Application. 


Having a third-party help with your implementation can be extremely beneficial when it comes to building your implementation roadmap. As any Cybersecurity professional knows, it's extremely difficult to audit your own practices with objectivity. That’s why we gather as much information as we can about your current SecOps workflow before we start. This illuminates existing issues and provides opportunities for reimagining a more efficient SecOps practice. Once we understand the ins and outs of your needs, we build a roadmap for your implementation that defines timelines, roles, and responsibilities for all involved, maximizing efficiency and boosting ROI. 


Having seasoned experts manage your implementation is essential for success. When you’ve done this hundreds of times, you learn how to avoid the pitfalls of SecOps implementations and how to maximize efficiencies throughout the process. In our experience, we have seen that in-house implementations can take up to four times as long compared to an outsourced implementation, simply because of lack of knowledge around the what is a very robust ServiceNow platform. Our NOW SecOps experts provide you the most value by reducing the options from the very many options that are possible during the implementation, down to the smallest subset of choices that will most benefit your organization.  

Hiring an expert to help you implement your new SecOps program is the smart way to ensure you get the most out of your ServiceNow investment. If you have questions about how we can help you implement a new SecOps approach with ServiceNow, reach out to us, let’s start a conversation.


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