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Revolutionizing Manufacturing: Unleashing Efficiency and Innovation with ServiceNow

Dean Stavrou
August 22, 2023

The ServiceNow platform can help manufacturers improve efficiency, reduce errors, and streamline workflows while freeing people to focus on more strategic tasks.

The manufacturing sector has changed dramatically in recent years, with companies integrating new technologies into their operations and building relationships with customers through digital channels. This means that manufacturing companies have more opportunities than ever to innovate and make improvements across their organizations.

However, there's room for improvement in automating critical business processes in manufacturing companies. ServiceNow can help manufacturers improve efficiency, reduce errors, and streamline workflows, freeing people to focus on more strategic tasks.

The manufacturing industry is highly digitized. Companies use digital tools to improve efficiency and reduce costs, from the design process to production and delivery. Yet, companies still need to be more dependent on paper-based and manual steps regarding the processes involved in how things get made.

This disconnect between how things are designed and manufactured has led to several problems for manufacturers. For example:

  • Paper-based processes are time-consuming, expensive, and error-prone because of human error or lost paperwork (think about all those times you've sent an email at 3 pm only to realize that your coworker already forwarded the same information).
  • Because of this disconnect, there's no way to see the entire product lifecycle at once, so teams can't proactively identify potential issues before they arise (e.g., if there's an issue with one part of a machine during production, we don't know until after it's been delivered).

The ServiceNow platform can help manufacturing companies connect the dots between people, systems, and processes to speed delivery, reduce errors, and increase productivity.

ServiceNow uses artificial intelligence to automate repetitive tasks that humans would otherwise perform. This can include sending emails or texts when equipment needs to be serviced or updating customers on their orders without having to crunch numbers in a spreadsheet manually.

Automating manufacturing tasks can increase efficiency and accuracy while streamlining workflows, freeing people to focus on more strategic activities.

  • An automated process is faster than a manual one. This means that you can do more in less time with fewer errors.
  • Automation helps eliminate bottlenecks in your factory or supply chain by allowing you to optimize production based on real-time data from your equipment. It also helps identify bottlenecks before they become major problems so you can solve them quickly and easily without wasting time or money.
  • Automated processes help keep costs down by eliminating human error caused by fatigue or lack of attention - something that's often difficult for employees who work 12-hour shifts at a single station all day!

Process automation can handle administrative tasks like creating a purchase order or getting approvals for a vendor invoice.

ServiceNow can handle administrative tasks like creating a purchase order or getting approvals for a vendor invoice.

Processes in which data is entered, processed, and analyzed by machines are called digital processes. Digital process automation is when you use software to automate an otherwise manual task to be done faster, cheaper, and more consistently. For example, if you're working with vendors and suppliers regularly and have the same requests for information each time (like invoices), this could be automated using software programmed via APIs or other programming languages. You could also create dashboards showing KPIs related to your business: how much revenue has been generated each month over the past year? These dashboards go beyond financial metrics; they could include things like customer satisfaction scores or employee engagement levels- useful information all packed neatly into one easy-to-read screen!

Some companies use a process automation tool to manage data collection and reporting requirements.

Some companies use a process automation tool to manage data collection and reporting requirements. With automation, you can automate business processes in every manufacturing department: sales, marketing, human resources, accounting, and purchasing. ServiceNow can integrate with almost any application or system you already use.

There are opportunities to automate business processes in every manufacturing department, including sales, marketing, human resources, accounting, and purchasing.

As a manufacturing company, you're already very familiar with the benefits of digitization. Most manufacturing companies are happy to automate their business processes as much as possible—but that's not always easy.

Suppose you're looking for ways to improve your ServiceNow strategy within your organization. In that case, this guide offers some tips on how ServiceNow can help your company connect the dots between people and systems when planning and executing orders.

ServiceNow can make it easier for manufacturing companies to comply with environmental health and safety standards by automating critical processes related to recordkeeping and reporting.

ServiceNow can help companies comply with environmental health and safety standards by automating critical processes related to recordkeeping and reporting.

An effective ServiceNow program will help you manage data collection requirements for your organization and automate the reporting process. The result? Reduced risk of non-compliance, less time spent on manual data entry, fewer errors in reporting, and more time to focus on other necessary tasks.

ServiceNow can integrate with almost any application or system you already use.

The most important thing to consider when choosing a Digital Process Automation platform is how it integrates with your existing systems. This is a universal problem that many manufacturers face, but it's easy to overcome. With some planning and straightforward steps, you can integrate your new ServiceNow platform with almost any application or system you already use. Here are some examples:

  • ERP (Enterprise Resource Planning) platforms can be integrated with the input parameters to determine which manufacturing orders must be scheduled for robot fulfillment.
  • Manufacturing execution systems (MES) provide real-time data about machine operations and other manufacturing metrics, which can be exported directly into ServiceNow for analysis.
  • Customer relationship management (CRM) tools allow companies like yours to track customer preferences; this information can be used as one of several criteria when determining where robotic workers should go next on their production lines (more on how this works below).

ServiceNow provides a clear path for manufacturing companies to automate their business processes, reduce costs, and improve efficiency. It's also a way for them to stay competitive by delivering faster and more accurately than their competitors.

If you'd like to continue the conversation, reach out to us!

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