How You Can Maximize ServiceNow's Potential in Operational Technology
As a ServiceNow platform owner, you are at the forefront of integrating and revolutionizing Operational Technology (OT) in the manufacturing sector.
Pioneering ServiceNow in OT
With a blend of expertise in manufacturing, supply chain, IT, and technology workflows, leveraging ServiceNow for OT has never been more crucial. Your role in overseeing this integration is key to addressing the challenges and seizing the opportunities in OT.
Navigating the OT Landscape
Compared to traditional IT, OT, characterized by interconnected devices and systems, presents unique challenges. These include:
- Complex Integration: Industrial systems like SCADA, IoT, and ERP often need more seamless integration, leading to data management inefficiencies.
- Limited Visibility: A comprehensive view is essential for operational efficiency, yet often needs to be added in OT environments.
- Shifting from Reactive to Proactive: The interconnected nature of OT systems requires a proactive approach to management and security.
Unlocking ServiceNow's Capabilities in OT
ServiceNow is a comprehensive solution for these challenges, particularly with its Service Graph Connectors. These connectors are instrumental in merging diverse data sets into the ServiceNow CMDB, offering:
- Data sorting and filtering.
- Grouping by device specifics.
- Detailed insights on device specifications, including manufacturer details, asset records, OS versions, and network adapters.
Adopting the Purdue Model in OT
This model advocates for the convergence of IT and OT systems, enhancing visibility to the level of processes, servers, and containers – a vital aspect of modern manufacturing needs. (more information can be found here.)
ServiceNow: A Practical Approach
Implementing ServiceNow in your OT environment can yield significant benefits:
- Manufacturing Workspace: Streamlines asset management and vulnerability assessment.
- Enhanced Operational Efficiency: ServiceNow drives operational efficiency with robust service management capabilities.
- CI/CD Integration: Supports continuous integration and deployment, which is crucial in OT settings.
Centralizing OT Management with ServiceNow
ServiceNow's role extends to:
- Centralizing data management, making it operationally relevant.
- Supporting ancillary OT processes with low code development.
- Strengthening security in manufacturing and operational processes.
ServiceNow as a Unified OT Solution
Emphasizing ServiceNow's role as a unified system of record and action in OT is vital. It's about transforming data into actionable insights that enhance OT efficiency and effectiveness.
Implementing ServiceNow in OT: A Strategic Move
As a ServiceNow platform owner, your goal is to navigate the complexities of OT and harness ServiceNow as a transformative tool. Doing so can drive innovation and operational efficiency in this rapidly evolving field.
This article is designed to support ServiceNow platform owners like you in leveraging the platform's full potential, ensuring that OT management is about data handling and making strategic, informed decisions for operational excellence.
Discover the full potential of our OT practice and how it can empower you and your organizations here.
