One of the challenges in Symantec Data Loss Prevention is assignment and tracking of incidents. The system has a built-in workflow to handle basic escalation, but wouldn’t it be great if you could leverage your existing ticketing service desk system, such as Symantec’s ServiceDesk or ServiceNow, to handle this workflow?
During this video, you will learn how we leverage the Incident API to get information from the DLP system and place it into your service desk system, and then resolve the incident in the DLP system once a change has been made. We will demonstrate the Incident Reporting API, creating an incident in the service desk system, and then resolving the incident which will update the DLP system. We will use the following software to perform this: