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How did a health system save $500K by revolutionizing their CMDB?

Rachel Wells
September 6, 2020

An overhauled CMDB can do wonders for your bottom line.

Wellstar Health System is a national leading non-profit health system based in Atlanta.  In continuing to uphold their high standards for customer care, Wellstar partnered with ITS to implement their ServiceNow products which included Service Mapping, Discovery, and a revamped CMDB. wellstar-logo

Wellstar enlisted ITS Partners to help do the following:

  • Create a single source of truth for all I.T. information.
  • Achieve software and hardware compliance standards.
  • Refresh their instance of Discovery
  • Remove legacy customizations that prevented automation and process improvements
  • Boost efficiency in their day-to-day practices

When I was told that I would be in charge of redesigning and restructuring our CMDB at Wellstar, my first thought was ‘I need ITS. They are rock stars!’ // Dianne K. Executive Director, ITSM at Wellstar Health System

As a result of the partnership, Wellstar realized over $500,000 in savings in one year.  To learn more about the detailed outcomes that Wellstar achieved, download our customer story here.


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