The Symantec Workflow and Symantec Security Consultants at ITS Partners have worked together to create a solution that takes an input from a Symantec security product and then routes it based on some decisions that are made in the ITS Security Routing Engine.
Symantec Security solutions such as Symantec DLP, SEP, CSP, and PGP have a very basic workflow for handling events and incidents in which most of these revolve around notification via email. One of the problems many customers have is how to notify different individuals based on certain criteria in the incident or event.