ServiceNow’s global partner segment framework is designed to determine how well a Partner strategically supports ServiceNow’s goal of $10 billion and beyond, as well as a Partner’s ability to deliver specific customer outcomes successfully. ITS Partners’ transition to the ELITE segment recognizes achievements in the ServiceNow partner assessment methodology, which focuses on the 4Cs (committed capacity, competency, customer success, and capability) and go-to-market maturity.
I am thrilled that ITS Partners is recognized as one of a very small number of ServiceNow Elite partners,” says Fritz Byam, CEO of ITS. “This is a reflection of our team’s focus on an unmatched customer experience.
At ITS Partners we believe that the best IT advisors to work with are practitioners who have lived in your customer’s shoes. People who know their stuff. People who will get their hands dirty. People who care about outcomes. That’s the team we’ve built at ITS. We are seasoned professionals working with platform consultants and developers.
How did we get from Bronze to the Elite Segment in under a year? We added in Asset Management, Software Asset Management, IT Service Management, Vulnerability Response, and Security Incident Response, not to mention over 150 certifications and accreditations for our staff." says Paul Dixon, VP of Sales of ITS Partners.