A global leader in designing, manufacturing, and distributing agricultural equipment, is pioneering a journey to revolutionize its operational technology management across five global sites.

The initiative aims to streamline non-IT asset visibility, vulnerability management and incident response within a unified system of action.  ServiceNow’s OT Suite - OT Visibility, OT Vulnerability Response and OT Service Management all provide the power to realize the desired results. 

Before partnering with us, the Company faced several hurdles:

• Fragmented views of their plant floor assets and processes lead to inefficiencies and hidden vulnerabilities.
• A lack of centralized data hampered effective decision-making and response to OT incidents and changes.  
• Security response processes lacked the necessary specificity and integration for efficient vulnerability management. 
• Lack of specialized incident response processes for production assets delayed resolutions, which lead to impacts on operations. 

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Collaborating closely with ITS Partners, the Company embarked on a journey that required a multi-faceted solution: 

1. Structured Data: Implementing a comprehensive framework within ServiceNow’s CMDB for matching assets and locations, including buildings, factories, production lines, and work units.
2. Connect the Intrusion Detection System to ServiceNow: Implement the Service Graph Connector (Claroty xDome) within ServiceNow to facilitate the importation, validation, and mapping of sensors and devices.
3. Streamline Vulnerability Management: Enhance ServiceNow’s vulnerability response capabilities by integrating findings from Claroty xDome, including configuring mitigation strategies, risk assessment scoring, and setting up remediation targets to optimize the vulnerability management process.
4. Change Management Optimization: Enhancing ServiceNow’s change management processes by utilizing baseline playbooks, models, and SLAs to achieve consistent and efficient incident resolution and change implementation.
   

To learn more about this use case and the outcomes associated, you can access the complete PDF of the use case now →